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Fulfillment Policy

Last Updated: May 20, 2026

Welcome to Staff Development Solutions (“Company,” “we,” “us,” or “our”). This Fulfillment Policy outlines the delivery processes, cancellation rules, and refund terms for all digital courses, and educational materials purchased through our platform. By completing a purchase, you agree to the terms outlined below.

1. Delivery of Digital Content & Services

Because our educational products are digital, we do not ship physical goods. Access is delivered via email and our online student portal.

  • On-Demand Courses: Access is granted instantly after payment confirmation. You will receive an automated welcome email with login credentials within 5 to 10 minutes.
  • Digital Downloads: E-books, templates, and resource guides are available for download directly in the Resource Library.
2. Refunds

All Sales are Final – NO REFUNDS AVAILABLE

3. Technical Support & Failure to Deliever

If you experience technical issues accessing your purchased materials, we are committed to resolving them quickly.

  • Access Issues: If you do not receive your login details within 1 hour, please check your spam folder or contact support.
  • Platform Downtime: In the rare event of a server outage, we will restore access as a priority.
4. Contact Information

For any questions regarding your order fulfillment, access, or refunds, please reach out to our student success team: